BDC Agent 

New full-time position

The BDC agent is part of the Groupe Couture BDC team located at Kia Sainte-Julie and works in collaboration with the sales teams.

The Couture Group consists of 17 car dealerships in Quebec.

The person we are looking for will have the following tasks:
 

  • Be the first virtual contact for customers for leads, SMS and emails (ACTIVIX CRM tool);
  • Enter information in our database (CRM) and follow up adequately on the status of potential customers;
  • Explain our services virtually and/or by telephone, and gather the information needed to open a file and book an appointment for our sales consultants;
  • Carry out post-sales follow-up to assess customer satisfaction;
  • Seek out new sales opportunities through our CRM and other sales systems.
  • Support the sales management team for new opportunities;
  • Perform all other tasks related to the BDC department.

Requirements :

  • Experience in a similar position or related field in customer service;
  • Winning attitude, high performance and willingness to move forward will be considered assets;
  • Excellent oral and written communication skills in French;
  • Knowledge of customer management tools (Activix a considerable asset);
  • Customer service oriented.

We offer :

  • An industry-leading compensation package;
  • Ongoing training;
  • A dynamic team;
  • Career opportunities within the Couture Group;
  • Accessible by public transit and free parking available.

 

Anyone interested in taking part in the challenge should submit their application to : patrick.renaud@kiastejulie.ca  

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